Client Coaching Agreement for Sumaavi Coaching Program

This Agreement is made and entered date of first coaching session (“Start Date”) between Rimazig, LLC, an Illinois Limited Liability Company, d/b/a Sumaavi (hereinafter referred to as “Coach”) and purchaser of coaching session, (Hereinafter referred to as “Client.”)

 

Coach and Client hereby voluntarily and willingly agree as follows: 

For good and valuable consideration of the amount listed on website at time of purchase for a 6-month Coaching Package, Client has agreed to purchase the Sumaavi Coaching Package (hereinafter “Program”). In exchange, Coach agrees to provide the services outlined in the Program Details below, and Program Outline attached hereto. Client understands and agrees that Coach will utilize suitable methodologies in accordance with Client’s needs, and in accordance with her/her training.

 

1. Program Details 

a. Client agrees and understands that he/she is purchasing a private coaching package with Coach, for support with MRKH Syndrome. The goal of the Program is to provide consolidated information in various formats that assists in coping, as well as personalized support, accountability, and mentorship.

b. Client acknowledges that he/she has read the Program Addendum and conducted any additional research necessary to feel he/she understands what is being provided in the Sumaavi Coaching as well as what is not included. Client agrees to be bound by the terms and conditions outlined herein, as well as the general policies and procedures that can be found in this Agreement and on Coach’s website.

c. Neither the Coaching nor the Membership Site are to be considered a substitute for therapy or medical treatment. While Coach has education and personal experience in this field, Coach is not a medical provider, and is not able to nor will she provide any sort of treatment, therapy, medical treatments, medications, or other services that are completed by a medical professional. Program is not designed to treat any mental, emotional, or other medical conditions. If you as the Client believe you or your child may be in need of medical treatment or a diagnosis to relieve a current condition, the Program is not right for you. By completing this Agreement, you confirm you are not looking for medical treatment for yourself or your child, understand the difference between coaching and treatment, and do not expect Coach to provide any services other than that outlined below in the Program Outline Addendum. 

 

2. Confidentiality 

a. This Agreement is considered a mutual non-disclosure agreement, meaning both Client and Coach agree not to disclose, reveal, or make use of any confidential information learned by either party during discussions, coaching sessions, calls, emails, or otherwise. Such “Confidential Information” includes, but is not limited to, financial information, coaching strategies, exercises, or other methodologies Client learns as a result of working with Coach, plans or outlines for future programs or packages, information contained in documents or any other original work created by Coach, and any and all other intellectual property (discussed below.)

b. Client and Coach agree that the responsibility to refrain from disclosing or sharing any and all Confidential Information learned as a result of Client working with Coach shall survive the expiration of this Agreement and Coach’s services. This means Client and Coach both agree to continue to keep Confidential Information private, even after the completion of working with Coach.

c. Should Client breach this provision and disclose confidential or proprietary information belonging to Coach or another participating in the Program, Client understands additional action may be taken by Coach up to and including legal action.

d. Client confirms he/she understands this provision will NOT apply to scenarios where Coach perceives threats of personal or potential self-harm, or harm to others from Client or his/her child, and confirms Coach has the right and permission to use her judgment in either (a) notifying relevant medical authorities to ensure Client or minor safety, and/or (b) if coming from the minor, Coach has the right to break confidentiality and notify Client of the discussion and perceived potential self-harm, or harm to others. Such right to break confidentiality in the event of perceived potential harm is not an obligation – Coach is not to be held responsible nor liable should Client or his/her child attempt or succeed any harm inflicted on him/herself or others, when such harm was not perceived by Coach and as such, not discussed with Client. Coach will do her best to identify any potential issues or threats of harm and act on them in accordance with her professional education and training; however, Coach is not able to predict all instances of harm – especially those which are never discussed with Coach or hinted to by Client’s child. 

 

3. Intellectual Property Rights 

a. Client agrees and understands that Coach has created numerous original, creative works in connection with the Program, and agrees that Coach maintains all copyrights and other intellectual property rights in all original or derivative content associated with or included in the Program, whether created prior to working with Client or specifically for Client, including but not limited to: documents, charts, emails, graphs, products, systems, processes, handouts, worksheets, tutorial videos, trade secrets, guides, and any other original work created by Coach. Client agrees she may be granted a limited right to personally use the materials, but understands that the rights remain with Coach. Nothing in this Agreement shall constitute a transfer of ownership of any Intellectual Property from Coach to Client, nor grant any license to use the information, other than that which is expressly provided throughout the course of the Program.

b. Client agrees and understands he/she is not to copy, repost, alter, publish, sell, assist others in selling, manipulate, distribute, or in any way exploit any of the content or intellectual property provided by Coach or obtained through working with Coach, without Coach’s express written consent. If such behavior is discovered or suspected, Coach reserves the right to immediately end your participation in the Program without refund, as well as access to any program or materials you may have purchased, without refund, and reserve the right to prosecute any actionable infringement or misuse to the full extent of the law.

c. Licensee Rights: Coach’s Limited License to Client: Client understands that in purchasing the Program, she/he is gaining access to view all content and information available as part of the Program, as well as any additional information or content shared with him/her by Coach as she sees fit. Client understands this means he/she will have been granted a limited, revocable, non-transferable license to read and use the information provided for use in his/her business and life, as instructed or allowed by Coach. As a “Licensee,” Client understands and agrees that Client will not:  (a) Copy, edit, distribute, duplicate or steal any information or any Content obtained through Program without written permission by Coach; (b) post, distribute, copy, steal or otherwise use any portion of the Program or its content without written permission by Coach, and understand that any such use may constitute infringement, which may give rise to a cause of action against Client, (c) share purchased materials, information, content with others who have not purchased them, (d) Client further acknowledges and understands that any such actions including but not limited to those outlined above will likely constitutes infringement and/or theft of our work, and a violation of this Agreement and United States Federal laws.

 

4. Payment

a. Client agrees to render payment via Stripe or PayPal and understands that the full purchase amount is due and payable upfront. Client agrees that absent an agreement regarding a payment plan with Coach, he/she must complete payment in full before becoming entitled to any products or services included within the Program. 

 

5. Refund Policy

a. Coach is not able to offer refunds once Client has purchased the Program. Client understands this provision, and agrees that he or she is not entitled to a refund once payment has been issued to Coach.

b. Client further agrees and understands that changing his/her mind about the Program, failing to follow through or understand the details of the Program, not experiencing the results he/she expected or desired, or experiencing any other similar situations does not entitle her to a refund.

 

6. Indemnification

a. Client agrees at all times to defend, fully indemnify and hold Coach and any affiliates, agents, team members or other party associated with Coach harmless from any causes of action, damages, losses, costs, expenses incurred as a result of Client’s use of Program, as well as any third-party claims of any kind (including attorney’s fees) arising from his/her actions as a direct or indirect result of Client’s participation in Program. Should Coach be required to defend herself in any action directly or indirectly involving Client, or an action where we decide Client’s participation or assistance would benefit Coach’s defense, Client agrees to participate and provide any evidence, documents, testimony, or other information deemed useful by Coach, free of charge. 

 

7. Medical Disclaimer – Not Medical or Professional Advice

a. Client understands Coach is not a medical provider, nor is she in the medical field. Program and all content contained within is not to be considered therapy or counseling, medical treatment or advice, and nothing within the Program is intended to provide or act as a substitute for mental health treatment.

b. Client understands and agrees that Program offers education and support to those who have been diagnosed with or affected by MRKH Syndrome, and desires to provide Client and/or Client’s child with information, education, and resources that may be easier to digest and understand than that which is typically provided by the medical community. However, the Program is not to be considered a substitute or replacement for medical treatment, or clinical information provided by a medical doctor. Resources or treatment options may be different for each individual. There are no therapy, treatment, or medical-based elements to the Program, and it is not meant for those who are in need of (or think they may be in need of) medical services. Coach is not attempting nor suggesting Client enroll in the Program in place of a personalized consultation with a medical professional in your geographical area.

c. Coach encourages Client or Client’s child to consult a physician if he/she suspects he/she may benefit from such services. We will assume that all individuals choosing to purchase the Program will have previously obtained clearance and permission from their applicable personal medical physician and has concluded that the Program offered is right for them. Nothing contained within the Program is intended to diagnose, cure, treat, or prevent any medical condition or disease, nor is it to be considered medical advice in any capacity.

 

8. Medical Information 

a. Client understands Coach may request preliminary information from Client and/or their minor child, including but not limited to confirmation of MRKH diagnosis for the sole purpose of confirming those who purchase Program are genuine individuals who have actually been diagnosed with this syndrome. This information will not be stored or linked back to Client, and will be asked solely to confirm the genuine nature of each client. Client is under absolutely NO obligation to provide this information to Coach if he/she does not wish to; however, it is a mandatory part of the vetting process, to confirm that each member in Program does in fact have MRKH Syndrome. By completing purchase of Program, Client agrees to provide such information if asked, and confirms he/she is giving her permission for Coach to view this information.

b. Once Client is determined to be eligible to purchase access to the Program, he/she is under no further obligation to share any medical information with Coach; however, Coach recognizes and understands Client may wish to, in order to facilitate community and to allow Coach to better work with Client. Client understands that any decision to share medical information shall be purely up to Client, Client shall assume any and all risk in doing so, and Coach shall have no responsibility, liability, or involvement in a decision made by Client to do so. 

 

9. Discontinuation of Program

a. Program does not provide any medical advice, treatment, or counseling/therapy services to Client. If at any point during the Program, Coach believes Client to be in need of medical treatment or other services Coach cannot provide, Coach will advise Client of this. Client has the right to refuse this referral and ignore the recommendation; however, Client may be asked to discontinue use of Program for his/own well-being, until such treatment can be provided. Should Client wish to disregard Coach’s recommendation and wish to continue with the Program, Client agrees to sign an additional waiver confirming this information.

b. If Client has not completed the Program at the time of discontinuation, any decisions regarding partial refunds are the sole decision of Coach, and may or may not be offered. 

 

10. Voluntary Participation

a. Client understands and agrees that he/she is voluntarily choosing to enroll in the Program and is solely responsible for any outcomes or results. While Coach believes in her services and that the Program is able to help many people, you acknowledge and agree that Sumaavi is not responsible nor liable to Client should Client sustain any injuries, incur harm, or encounter any negative ramifications. Client agrees that he/she is fully responsible for his/her health and well-being, including participation in Program and any results therein.

b. If Client is purchasing access to Program for a teen, child, or other minor under 18 years of age with MRKH Syndrome (“Child”), Client confirms he/she is voluntarily choosing to purchase for Child, and gives Coach his/her consent to work with Child inside Program, including coaching calls and other communication. Coach will expect Client to always be supervising and monitoring Child within the Program, and will not provide any additional supervision to Child. Client understands and agrees it is not Coach’s responsibility to supervise or monitor Child, and that Client is solely responsible for Child’s participation in and consumption of information within the Program. 

 

11. Disclaimer /No Guarantees

a. Coach cannot guarantee results of the Program, and cannot make any representations or guarantees regarding individual results. Client will hold Coach and Program harmless if he or she does not experience the desired results. Client understands that all services provided by Coach in connection with the Program being purchased are provided on an “as is” basis, meaning it is without any guarantees, representations, or warranties, including but not limited to warranties relating to quality, non-infringement, fitness for a particular purpose, merchantability, or expectation or course of performance. Client is choosing to purchase this Program and work with Coach on a purely voluntary basis and does not hold Coach or Program responsible should Client become dissatisfied with any portion of the Program.

b. Client agrees that he/she does not have a cause of action, legal remedy, and is not entitled to a refund should he/she not achieve the results desired following completion of the program, as long as Coach delivers the Program as described in the Program Outline Addendum below, or similar substitutes, upon additional agreement by Coach and Client.

c. Client also understands Coach is not a doctor, nurse, lawyer, financial adviser, psychic, licensed therapist, or otherwise, and agrees to hold Coach harmless should any physical, emotional, or financial injury occur as a direct or indirect result of the Program. The content provided by Coach on his/her website and within the Program is comprised of information that has worked for Coach and other clients, and may or may not be useful to Client in his/her personal business or life. Client understands Coach cannot guarantee results from this Program, and has no expectation of a specific result that he or she holds Coach responsible for. 

 

12. Dispute Resolution 

a. Should a dispute arise between Coach and Client, the parties agree to attempt to resolve by good-faith negotiations and discussions. (Client agrees that failure to see results is not a basis for a “dispute” and agrees he or she does not hold Coach responsible for any specific results, or those results which have been achieved by other clients of Coach.) If unable to reach a resolution informally, Client and Coach agree that all disputes will be submitted for Arbitration by the American Arbitration Association, to be completed in Chicago, Illinois, within a reasonable amount of time. Client and Coach agree to participate in the arbitration process in good faith and in a manner that will effectively and efficiently resolve the dispute at hand, including the exchange of any materials, documents, or information. The decision made by the arbitrator is to be final and binding on both parties, and is not to be appealed or otherwise set aside. It is to be enforceable in any court of proper jurisdiction as a judgment of law or decree. 

 

13. Applicable Law

a. This Agreement shall be governed by and under control of the laws of Illinois regardless of conflict of law principles, and regardless of location of Client. Client understands this and agrees that the laws of Illinois are to be applicable here. 

 

14. Amendments

a. This agreement is not to be altered, amended, changed, extended, or considered waived without execution of an additional addendum signed by both Client and Coach, or a party authorized to sign on behalf of either party. 

 

Client and Coach agree this Agreement constitutes the entire agreement between Coach and Client, taking place of and superseding any and all prior agreements, discussions, correspondence, or proposals between parties. Client understands that if a portion of the Program or an expectation is not included in this Agreement, it does not apply and is not included within the Program. Client has taken any necessary measures to discuss further and have any questions answered by Coach or Coach’s team, and is in full agreement with the terms outlined herein. 

YOU ACKNOWLEDGE YOUR AGREEMENT BY CHECKING THE BOX “I have read and agree to these terms” at the time of purchase and scheduling.

ADDENDUM FOR ONE-ON-ONE COACHING PROGRAM

Client understands, acknowledges, and agrees he/she is purchasing the Sumaavi Coaching Package. Once the Program is purchased and all Agreements are signed, the Program continues for a period of four (4) months. The work is to begin at the first scheduled coaching session and is to run for the subsequent four (4) months. During this time, Coach will provide the following products and/or services:

• Eight (8) coaching sessions.
• Voxer Support
• Possible Bonus – Access to Trusted Circle Membership 

 

1. Coaching Calls

Client understands he/she is entitled to Eight (8) private Zoom sessions each 60 minutes in length. Client understands he/she is to schedule each call with Coach via Zoom.

• Should Coach need to reschedule a call, Coach will do everything possible to provide Client with as much notice as possible, and to reschedule to a mutually agreeable time. If Client is unable to attend the call, he/she agrees to cancel or reschedule at least 24 hours before the scheduled sessions. If cancellation is made within 24 hours of the scheduled call, Coach will take reasonable measures to reschedule the call for Client. If Client is a “no show” for the call and does not provide any advance notice that he/she will not be able to make the call, Client understands Coach is entitled to cancel the call without rescheduling, and may cause Client to forfeit the call.

 

2. Voxer Support 

Client understands he/she is entitled to voice memo support via Voxer App. The support is to be Monday through Friday, from 10:00 a.m. to 5:00 p.m. Central Time, one exchange a day. Messages are not to exceed 5 minutes in length.

 

3. Trusted Circle Membership Access

Client may also be granted access to the private group organized by Coach as part of the individual coaching package during the span of the coaching package. If granted access, Client agrees to follow community guidelines and use common sense when posting or responding to others in the group, and agrees to refrain from posting any negative or unnecessary comments.

• Should Client choose to post anything in this group, Client is agreeing and acknowledging he or she will not post anything that could harm Coach or another user, or include anything defamatory, harmful, hurtful, or otherwise upsetting. Client understands that if he/she makes the decision to post content that constitutes cyber bullying, Client’s comments will be removed immediately, and Coach reserves her right to take action against Client to the full extent of applicable laws.